FAQ

How much does a yearly maintenance program cost?

The yearly maintenance program is priced at $250.00. This cost includes two seasonal check-ups each year to ensure your HVAC system operates efficiently and reliably through both the heating and cooling seasons.

Is there a trip charge for service calls?

No, there is no trip charge for service calls. Customers will not be charged an additional fee for a technician to come to their location.

Is there a diagnostic fee for identifying the issue with the HVAC system?

No, there is no diagnostic fee. Technicians will first assess and determine what is broken or malfunctioning in the system without charging an upfront fee for the diagnostic process.

What does a capacitor do in an HVAC system?

A capacitor in an HVAC system functions similarly to a car battery. It provides the initial surge of energy needed to start the motors in the system and helps maintain a consistent flow of electricity to keep the system running smoothly. Without a properly functioning capacitor, the system may fail to start or operate inefficiently.

What are the most common issues for an AC unit?

The most common issues that can affect an air conditioning unit include:

  • Dirty or Clogged Air Filters: Reduced airflow caused by clogged filters can strain the system and decrease efficiency.
  • Refrigerant Leaks: Insufficient refrigerant levels due to leaks can lead to poor cooling performance.
  • Thermostat Problems: Malfunctions or incorrect settings can prevent the system from turning on or cooling properly.
  • Electrical Issues: Worn-out or damaged wiring and components can cause the system to fail to start or operate intermittently.
  • Capacitor or Compressor Failure: Essential components like the capacitor or compressor can wear out over time, leading to a complete system breakdown.
  • Drainage Problems: A clogged condensate drain can lead to water buildup and potential water damage.
  • Dirty Coils: Dirt on the evaporator or condenser coils reduces efficiency and can cause the system to overheat or underperform.

Regular maintenance can help prevent many of these issues and ensure the AC unit operates effectively throughout its lifespan.

What is the difference between a heat pump and a furnace?

A heat pump and a furnace both provide heating but operate differently and are suitable for different climates.

  • Heat Pump: A heat pump transfers heat from outside the home to the inside. It can also reverse this process to cool the home, making it a dual-purpose system. Heat pumps are most effective in moderate climates where temperatures don’t drop significantly below freezing. They are energy-efficient and environmentally friendly but may require a backup heating source in extremely cold weather.
  • Furnace: A furnace generates heat by burning fuel (natural gas, oil, or propane) or using electricity. The heat is then distributed through the home via ductwork. Furnaces are better suited for colder climates where heating demands are higher. While typically less energy-efficient than heat pumps, they excel in consistently delivering warmth even in sub-freezing temperatures.